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STEP 1
Upload your photo and input your pet's name and special message ( Pet name and special message is optional).
STEP 2
Right after you place your order, your pet upload is sent to one of our artists. Please allow 4-6 days for the design to be completed.
STEP 3
We will send you a preview of your art for approval after it's ready. You will also select your font, background or color at this stage.
STEP 4
Allow 3-4 business days for production. We will ship out your blanket by the shipping method you choose.
STEP 5
Watch your friends be jealous.
All Order ship free (Priority insured and tracked shipping will be automatically applied)
For certain applicable products (ie, custom blankets), you have the option of selecting Fast insured and tracked shipping for $10 OR Express insured and tracked shipping at $14.
⦾ Priority Insured and Tracked Shipping: 7-15 days.
⦾ Fast Insured and Tracked Shipping: 5-10 days. (Only applicable on certain products)
⦾ Express Insured and Tracked Shipping: 3-7 days.(Only applicable on certain products)
For more information, please read our shipping policy page.
Immediately after you place your order, your pet upload is sent to one of our artists. Please allow 4-6 days for the design to be completed, another 5-7 days for the product to be produced, packed, and shipped. You can expect 2-4 weeks delivery time from when you placed your order to the time you receive your blankets. We promise it's worth the wait!
⦾ Design Time: 4-6 Days.
⦾ Production Time: 3-4 Days.
⦾ Processing Time: 2-3 Days.
⦾ Shipping Time (Priority Shipping): 7-15 Days.
⦾ Shipping Time (Fast Shipping): 5-10 Days.
⦾ Shipping Time (Express Shipping): 3-7 Days.
⦿ Delivery time= design time + production time + processing time + shipping time.
• During holiday periods, shipping times may be longer due to weather and third-party circumstances.
• Due to Covid-19, we are experiencing above-normal delays in shipping time.
If there are any problems with your order, please email us at: pawsomesupport@furkits.com for further assistance. Our dedicated customer service team will contact you within 24-48 hours.
If you need to change your shipping address, we can help right up until the order is shipped.
Your orders are tracked via a tracking code. We will send you the tracking code of your order(s) to the email you used when placing your order(s). This email will also guide you on how to track your package.
Please note that tracking information will be displayed 2-5 days after you've received your email notification of purchase.
If you still have not received the tracking information within 5 days, please email us at: pawsomesupport@furkits.com
Alternatively, you can check your order here with your tracking code:
TRACK MY ORDERSYou should notice tracking event updates within 48-72 hours after you have received your tracking code. If tracking information is not available, try again later. Please rest assured that the estimated shipping time is valid regardless of the update status of the tracking website.
We ship via FedEx and other premium carriers to provide you with the fastest and most reliable service available.
How it works: After your order has been processed by our logistics team, it’ll be delivered to our local postage companies and the handling of your order will be fulfilled by the respective carrier companies. Upon arrival in your selected destination country, your order will then be handled by your country's postal service.
We can print any animal on earth!
1. Good lighting photo: Make sure your photo is bright enough to see the details of your pet, but not so much that their face is too bright or too washed-off to see. Darker photos make it extremely hard for our artists to capture the details of your loved ones.
2. A head-on shot of your pet: Make sure that you get the full face in the photo, including the ears and forehead.
3. Avoid blurry photos: The higher the clarity of the photo, the better!4. Upload your pet's photo separately: One pet per photo. If you have a pair of inseparable pets that you want on one blanket, don't worry, we can still do that! We will review your photos once you place your order and, we will email you if there is an issue with the photos you provided. We have a team who work 24/7 checking new orders as they come in to ensure your photo is good enough to use. If for any reason there's an issue with your photo, you'll get an email within 24 hours of placing your order and we'll help you choose a better photo.
Yes, we will! Just send us a high-quality, head-on photo of your loved ones and we’ll do the rest!
Between 4-6 business days (during holiday season, it can go up to 7-9 days) - we have an in-house team who work hard to get your artwork to you as quickly as possible. We always aim to stay underneath four days. Some art styles will take longer than others.
Potentially - it depends how quickly you contact us after the approval and when we see your message. If we can reach the printing team and find your order to stop it, we will. If your message comes late and we couldn't stop it on the order line, we'd love to make you happy, so please get in touch - we'll see what we can do!Support Email: pawsomesupport@furkits.com
We are committed to ensuring you're happy with the final product. If you don't like it for any reason, please reach out to our support team at pawsomesupport@furkits.com and we'll do our best to help! Here is what we do to ensure that you love your one-of-a-kind artwork:
1. Photo screening once we receive your order and email you if a new photo is required.
2. In-house artwork reviews on all pet portraits to ensure high attention to detail and quality.
3. Customer Dashboard and artwork previews on all orders, and revisions of your artwork free of charge.
These three key points mean that you will have seen your artwork before it is sent off for printing, and will have given us the go-ahead to print. So you shouldn't have any problem with your art once you receive it in person.
Changes and cancellations to orders will be accepted before an order is put into production. However, we may not be able to cancel or change your order for free once we completed the artwork approval process. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of $15 customization fee per item, because the item is made to order and can no longer be sold as new.Refund: We accept refunds if the item is damaged/broken upon arrival, or the received product size/color is incorrect. However, we do not provide refunds if you do not like the final product because every order is specific to you and your pet. Your product is 100% unique to you, and all sales are final.
Our blankets are machine-washable. Please wash in cold water, on a delicate cycle. You can dry your blanket by hanging them outside or just letting them air-dry. Please do not iron, press with heat, and dry clean.
We use a process called sublimation printing. This means you cannot feel any ink or cracking on your blanket since the product itself is dyed.
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Heather G. Great gift idea, I wish I would have ordered the larger size!
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Sarah Mallett Really cute and soft blanket! It makes me happy to see my pets on a blanket! Would make a great gift.
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Edward S I like this blanket very much. It really looks a lot like our dog. I have it hanging from the headboard of our bed. I got it to better remember our dog when it is time to say goodbye. He is 5 1/2 years old but his life will be shortened due to a leaky heart valve diagnosed last year. This problem is typical of Cavalier King Charles Spaniels. This blanket will help to keep him in our memory until we decide whether or not to replace him when he is gone.
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Michele W. This was a really pleasant surprise! The support showed me a preview before production, but I did not expect it to be so beautiful when I received it! I love it! Worth every penny!
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Dakota L Absolutely adorable. Wish i would have ordered a bigger size.
